We will always keep your data safe and secure. This policy explains what information we collect about you and how we use it.

This website is owned and operated by Enfermera Clinical Ltd (also known as “Enfermera Clinical”, “we”, “our” and “us” below).

Enfermera Clinical must comply with UK General Data Protection Regulation (“UK GDPR”) tailored by the Data Protection Act 2018 and will therefore process your data securely and transparently.

In most cases, Enfermera Clinical is a Data controller, by acting on our clients’ instructions who book a session with us for clinical training concerning any of the following subject matters:

Training for clinical needs;

  • Care plan assessing & implementation of care plan;
  • Competency assessment of clinical skills competence;
  • Implementation of Medication Administration Record charts.

Our privacy notice outlines the types of personal data that we collect and hold about you. This includes our clients’ contact details including email address, postal address, venue address, client name and contact number. This is for the sole purpose of providing Enfermera Clinical services.  

Our privacy notice also explains how we use this information, how long the information is kept for and any other relevant information about your data.

1. Data Controller details 

Point of contact: Jo Percival - Registered Nurse (Child), Nurse Educator

Registered address: 7 New Park View, Leeds, West Yorkshire, LS28 5TZ

Company number: 11903453

Email address: enquiries@enfermeraclinical.com

Website: www.enfermeraclinical.com

Contact number: (+44) 07763716539

2. Data protection principles 

In relation to personal data, we will:

  • Process it fairly, lawfully and in a clear, transparent way;
  • Collect personal data only for specific and legitimate reasons;
  • Only use it in the way that we have told you about;
  • Ensure it is correct and up to date;
  • Keep your data for only as long as we require it;
  • Process it in a way designed to ensure it will not be lost, destroyed or used for anything that you are not aware of. 

3a. Types of data we collect

The types of data that we collect include:

Your personal details including your name, address, email address and phone number. We also need to ask for the venue address if different to the point of contact address provided.

We collect personal information from you including any electronic devices (such as mobile phones, tablets and desktops) you use when you:

  • Use any of our services with Enfermera Clinical.
  • Register for an account on our site where applicable.
  • Book your training sessions with us.
  • Provide us information on our website, “contact us” form, update information for your account whether electronic such as email or on our website or paper based and/or when you communicate with us by telephone or email.
  • We collect this information either because it is necessary so that we can perform our contract of providing our services to you, or in our legitimate interests to do so or to meet our legal obligations as a clinical training provider for nursing and healthcare professionals.

3b. How we collect your data

If you are our client, we collect data about you only as supplied by you when booking a service with Enfermera Clinical and also during our training sessions, in order to provide you with one or more of our services.

This will usually start from your initial enquiry or booking either by telephone or email. Upon  booking a service, we will collect the data from you directly, including the following:

Client’s name;
Email address;
Postal and venue address (where applicable);
Phone number.


IT systems

Personal data is held securely on our website and email IT systems, which are password protected and access to the above information is solely restricted to Enfermera Clinical and will require access to it to undertake our job duties and in order to process, consider or action your bookings, provide our training services and/or send emails.

The website used is via our web provider DotGo. This protection has been enabled for HTTPS, which is a security protocol to ensure our website stays secure and we also use a spam filter.

Marketing correspondence

We currently do not operate a mailing list.

4. Why we collect your data

  • To fulfil and deliver our clinical training services ensuring we comply with relevant legal obligations.
  • To update you on your appointments and bookings for any of our sessions and/or future events.
  • To let you know of any special offers we are running at the time. This is in our legitimate interests to do so to enhance our services and also to grow our business.
  • To allow you to use our website fully.
  • To prevent and detect fraud against either you or us.
  • Information revealed pertaining to risk of harm to self or others, may result in contact or disclosure of certain information to other professionals in the interest of the concerned.

5. Why we process your data

Enfermera Clinical can process your data only for specific purposes due to data protection law:

  • So that we can perform a legal contract that we are a party to;
  • To ensure we can carry out legally required duties and/or
  • To ensure we can promote the legitimate interests of Enfermera Clinical or the client, where necessary.


All of the processing carried out by us falls into one of the permitted reasons. We will need to collect your personal data in order to carry out the contract that we have entered into with you as a client or visitor of our website.

We also process data to ensure we can carry out activities that are in the legitimate interests of Enfermera Clinical. 

6. If you do not provide your data to us

Our main reason to process your data is so that we can carry out our contractual duties agreed with you as a client and/or visitor on our website.

If, as the client, you do not provide us with the data to be able to carry out our contractual duties, we cannot perform our obligations in providing our services.

If you are one of the parties to the said contract, we must process your data to comply with a legal obligation, as the Data Controller and in some instances, the Data Processor.

7. Sharing your data

Your data will only be shared with employees, contractors and/or agents instructed to provide our services (if any) within Enfermera Clinical, in order for them to undertake their duties. We also will not share your data with bodies outside of the European Economic Area. 

Sharing your information

We will never share or sell any of your data/personal information with any third party subject to the below exception.


We may share your data with the following companies, as an essential part of being able to provide our services to you for these specific purposes only:

Professional service providers, such as our website host and graphic designer/website design company who may help us with our business or website.

We may also be required to share some of your data with others for the below reasons:

If we are requested by the police or a regulatory or government authority investigating illegal activities to provide such information concerning your activities whilst using our network, we shall be legally obliged to do so. Information revealed pertaining to risk of harm to self or others, may result in contact or disclosure of certain information to other professionals in the interest of the concerned.

8. Protecting your data

We acknowledge our obligation to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented safeguarding processes for this. 

Enfermera Clinical has taken the following steps to protect personal data of clients and visitors of our website, which it holds or to which it has access:

i. It may appoint or employ individuals or instruct contractors/agents with specific responsibilities for:

  • Processing and controlling of data;
  • The comprehensive reviewing and auditing of its data protection systems and procedures and
  • Overseeing the effectiveness and integrity of all the data that must be protected.

ii. It provides its employees, contractors and/or agents (if any) with information and training to make them aware of the importance of protecting personal data, to teach them how to do this, and to understand how to treat information confidentially.

iii. It can account for all personal data it holds, where it comes from, who it is shared with and also who it might be shared with.

iv. It may carry out risk assessments to identify any vulnerability in its personal data handling and processing, and to take steps in reducing the risks of mishandling and potential breaches of data security. 

The process includes an assessment of the impact of both the use and potential misuse of personal data.

v. It recognises the importance of seeking individuals’ consent (where appropriate) for obtaining, recording, using, sharing, storing and retaining their personal data, and regularly reviews its procedures for doing so, including the audit trails that are needed and are followed for all consent decisions. 

Enfermera Clinical understands that consent given by potential and current clients must be freely given, specific, informed and unambiguous. 

Enfermera Clinical will seek consent on a specific and individual basis where appropriate. Full information will be given regarding the activities about which consent is sought. Relevant individuals have the absolute and unimpeded right to withdraw that consent at any time.

It has the appropriate safeguarding processes for detecting, reporting and investigating suspected or actual personal data breaches, including where these are caused by security breaches. It is aware of its duty to report breaches that cause significant harm to the affected individuals to the Information Commissioner and to the Data Subject, and is aware of the possible consequences.

To understand the implications of the transfer of personal data internationally. Where access to your data is required, the following apply:

The principle of least privilege is always applicable. Therefore those with access to such data will only have the minimum amount of access to a resource that is required for them to undertake their role.

Access to personal data is protected safely. Passwords that are used must meet the specified complexity requirements and must be kept confidential to the user and not shared with anyone else including colleagues, contractors and/or agents (if any).

We regularly monitor our system for possible vulnerabilities and attacks.

Where we share your data with third parties, we have a written agreement with them to ensure that your data is held securely and in line with UK GDPR and legislative requirements. 

Third parties must implement appropriate technical and organisational measures to ensure the security of your data.

Protecting your information

As you know, the internet is not a 100% secure method for communication and so we are unable to guarantee the security of any information you send to us (or we send to you) via the internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We take every reasonable precaution to protect your information. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We use our best endeavours to ensure it is secure on our systems as outlined above.


See our terms and conditions for full information on payment terms and cancellation of booked sessions with us.

9. How long do we keep your data?

Enfermera Clinical keeps your data only for as long as it is necessary for us. You are entitled to exercise your right to erasure of this data by making a request verbally or in writing to us (phone call, post or email) though we recommend a written request to us.  

Once we no longer need your data, we will take steps to delete it. Enfermera Clinical conducts annual checks of personal data that we hold to ensure everything has been deleted at the end of its retention period.

10. Automated decision making

No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.

11. Your rights in respect of your data

Data protection laws provide you with specific rights in relation to the data we hold about you. These rights are set out as follows:

  • The right to be informed. This means that we must tell you how we use your data and this is the purpose of this privacy notice.
  • The right of access. You have the right to access the data that we hold on you. To do so, you should make a subject access request to Jo Percival by email at enquiries@enfermeraclinical.com. This information will be provided free of charge, unless a request is manifestly unfounded or excessive, particularly if it is repetitive. In such circumstances, Enfermera Clinical may charge a reasonable fee to respond or may refuse the request.
  • The right for any inaccuracies to be corrected. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it.
  • The right to have information deleted. If you would like us to stop processing your data, you have the right to ask us to securely delete or destroy it from our systems where you believe there is no reason for us to continue processing it.
  • The right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct.
  • The right to data portability. You may transfer the data that we hold on you for your own purposes.
  • The right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests.
  • The right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in a way that adversely affects your legal rights. Where you have provided consent to our use of your data, you also have the unrestricted right to withdraw that consent at any time. 

Withdrawing your consent means that we will stop processing the data that you had previously given us consent to collect and/or use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so such as our obligations for providing our training services. Information revealed pertaining to risk of harm to self or others, may result in contact or disclosure of certain information to other professionals such as the authorities and government departments.

If you wish to exercise any of the rights explained above, please contact us as soon as possible, via email at enquiries@enfermeraclinical.com. 

12. Amendments to our privacy policy

We reserve the right to amend our privacy policy and cookies policy, whilst of course ensuring it complies with relevant UK legislation and laws. We will ensure that our policy shows the most up to date information and may notify you of such changes by including the revised privacy policy on our website or announcing the same in our marketing communications.

13. If you wish to make a complaint

We hope that you will be happy with our services. In the event you are unhappy with any of our services or wish to make a complaint about your subject access rights, please contact Jo Percival by email on enquiries@enfermeraclinical.com so your complaint can be investigated as soon as possible. We will try our best to provide you with an amicable resolution, where possible within 7 days. All subject access requests will be responded to with the requested information provided within 1 calendar month of the request.

The supervisory authority in the UK for data protection is the Information Commissioner (ICO). If you think that your data protection rights have been breached by Enfermera Clinical, please contact us in the first instance so we can look into this for you and try to resolve, otherwise you are entitled to make a complaint to the ICO.

14. Data Protection Officer

Our Data Protection Officer is Jo Percival who can be contacted at:
























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