We will always keep your data safe and secure. This policy explains what information we collect about you and how we use it.
This website is owned and operated by Enfermera Clinical Ltd (also known as “Enfermera Clinical”, “we”, “our” and “us” below).
Enfermera Clinical must comply with UK General Data Protection Regulation (“UK GDPR”) tailored by the Data Protection Act 2018 and will therefore process your data securely and transparently.
In most cases, Enfermera Clinical is a Data controller, by acting on our clients’ instructions who book a session with us for clinical training concerning any of the following subject matters:
Training for clinical needs;
Our privacy notice outlines the types of personal data that we collect and hold about you. This includes our clients’ contact details including email address, postal address, venue address, client name and contact number. This is for the sole purpose of providing Enfermera Clinical services.
Our privacy notice also explains how we use this information, how long the information is kept for and any other relevant information about your data.
Point of contact: Jo Percival - Registered Nurse (Child), Nurse Educator
Registered address: 7 New Park View, Leeds, West Yorkshire, LS28 5TZ
Company number: 11903453
Email address: email@example.com
Contact number: (+44) 07763716539
In relation to personal data, we will:
The types of data that we collect include:
Your personal details including your name, address, email address and phone number. We also need to ask for the venue address if different to the point of contact address provided.
We collect personal information from you including any electronic devices (such as mobile phones, tablets and desktops) you use when you:
If you are our client, we collect data about you only as supplied by you when booking a service with Enfermera Clinical and also during our training sessions, in order to provide you with one or more of our services.
This will usually start from your initial enquiry or booking either by telephone or email. Upon booking a service, we will collect the data from you directly, including the following:
Postal and venue address (where applicable);
Personal data is held securely on our website and email IT systems, which are password protected and access to the above information is solely restricted to Enfermera Clinical and will require access to it to undertake our job duties and in order to process, consider or action your bookings, provide our training services and/or send emails.
The website used is via our web provider DotGo. This protection has been enabled for HTTPS, which is a security protocol to ensure our website stays secure and we also use a spam filter.
We currently do not operate a mailing list.
Enfermera Clinical can process your data only for specific purposes due to data protection law:
All of the processing carried out by us falls into one of the permitted reasons. We will need to collect your personal data in order to carry out the contract that we have entered into with you as a client or visitor of our website.
We also process data to ensure we can carry out activities that are in the legitimate interests of Enfermera Clinical.
Our main reason to process your data is so that we can carry out our contractual duties agreed with you as a client and/or visitor on our website.
If, as the client, you do not provide us with the data to be able to carry out our contractual duties, we cannot perform our obligations in providing our services.
If you are one of the parties to the said contract, we must process your data to comply with a legal obligation, as the Data Controller and in some instances, the Data Processor.
Your data will only be shared with employees, contractors and/or agents instructed to provide our services (if any) within Enfermera Clinical, in order for them to undertake their duties. We also will not share your data with bodies outside of the European Economic Area.
We will never share or sell any of your data/personal information with any third party subject to the below exception.
We may share your data with the following companies, as an essential part of being able to provide our services to you for these specific purposes only:
Professional service providers, such as our website host and graphic designer/website design company who may help us with our business or website.
We may also be required to share some of your data with others for the below reasons:
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide such information concerning your activities whilst using our network, we shall be legally obliged to do so. Information revealed pertaining to risk of harm to self or others, may result in contact or disclosure of certain information to other professionals in the interest of the concerned.
We acknowledge our obligation to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented safeguarding processes for this.
Enfermera Clinical has taken the following steps to protect personal data of clients and visitors of our website, which it holds or to which it has access:
i. It may appoint or employ individuals or instruct contractors/agents with specific responsibilities for:
ii. It provides its employees, contractors and/or agents (if any) with information and training to make them aware of the importance of protecting personal data, to teach them how to do this, and to understand how to treat information confidentially.
iii. It can account for all personal data it holds, where it comes from, who it is shared with and also who it might be shared with.
iv. It may carry out risk assessments to identify any vulnerability in its personal data handling and processing, and to take steps in reducing the risks of mishandling and potential breaches of data security.
The process includes an assessment of the impact of both the use and potential misuse of personal data.
v. It recognises the importance of seeking individuals’ consent (where appropriate) for obtaining, recording, using, sharing, storing and retaining their personal data, and regularly reviews its procedures for doing so, including the audit trails that are needed and are followed for all consent decisions.
Enfermera Clinical understands that consent given by potential and current clients must be freely given, specific, informed and unambiguous.
Enfermera Clinical will seek consent on a specific and individual basis where appropriate. Full information will be given regarding the activities about which consent is sought. Relevant individuals have the absolute and unimpeded right to withdraw that consent at any time.
It has the appropriate safeguarding processes for detecting, reporting and investigating suspected or actual personal data breaches, including where these are caused by security breaches. It is aware of its duty to report breaches that cause significant harm to the affected individuals to the Information Commissioner and to the Data Subject, and is aware of the possible consequences.
To understand the implications of the transfer of personal data internationally. Where access to your data is required, the following apply:
The principle of least privilege is always applicable. Therefore those with access to such data will only have the minimum amount of access to a resource that is required for them to undertake their role.
Access to personal data is protected safely. Passwords that are used must meet the specified complexity requirements and must be kept confidential to the user and not shared with anyone else including colleagues, contractors and/or agents (if any).
We regularly monitor our system for possible vulnerabilities and attacks.
Where we share your data with third parties, we have a written agreement with them to ensure that your data is held securely and in line with UK GDPR and legislative requirements.
Third parties must implement appropriate technical and organisational measures to ensure the security of your data.
As you know, the internet is not a 100% secure method for communication and so we are unable to guarantee the security of any information you send to us (or we send to you) via the internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We take every reasonable precaution to protect your information. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We use our best endeavours to ensure it is secure on our systems as outlined above.
See our terms and conditions for full information on payment terms and cancellation of booked sessions with us.
Enfermera Clinical keeps your data only for as long as it is necessary for us. You are entitled to exercise your right to erasure of this data by making a request verbally or in writing to us (phone call, post or email) though we recommend a written request to us.
Once we no longer need your data, we will take steps to delete it. Enfermera Clinical conducts annual checks of personal data that we hold to ensure everything has been deleted at the end of its retention period.
No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.
Data protection laws provide you with specific rights in relation to the data we hold about you. These rights are set out as follows:
Withdrawing your consent means that we will stop processing the data that you had previously given us consent to collect and/or use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so such as our obligations for providing our training services. Information revealed pertaining to risk of harm to self or others, may result in contact or disclosure of certain information to other professionals such as the authorities and government departments.
If you wish to exercise any of the rights explained above, please contact us as soon as possible, via email at firstname.lastname@example.org.
We hope that you will be happy with our services. In the event you are unhappy with any of our services or wish to make a complaint about your subject access rights, please contact Jo Percival by email on email@example.com so your complaint can be investigated as soon as possible. We will try our best to provide you with an amicable resolution, where possible within 7 days. All subject access requests will be responded to with the requested information provided within 1 calendar month of the request.
The supervisory authority in the UK for data protection is the Information Commissioner (ICO). If you think that your data protection rights have been breached by Enfermera Clinical, please contact us in the first instance so we can look into this for you and try to resolve, otherwise you are entitled to make a complaint to the ICO.
Our Data Protection Officer is Jo Percival who can be contacted at:
What is a cookie?
A cookie is a piece of data sent from a website and stored on your computer’s hard drive. When you use the same website such as ours again in the future, the data stored in the cookie can be retrieved by the website to notify the same site of your previous activity.
In order to be able to contact us or book one of our services online, you must have your cookies enabled.
Our cookies do not store personal information such as your name, contact number, email address and/or address. However, cookies may allow us the ability to access this information once you are logged into your account with us or contacting us via our website, for specific reasons outlined below.
To identify you when you contact us via email or our website.
To remember your preferences and your past activity;
To allow you to share our services and information on our site;
To improve the use of our website, the content and our services;
To offer you a better customer service experience with Enfermera Clinical.
How can you manage your cookies on our website?
To check your cookies setting or if you prefer to limit, block or delete your cookies from www.enfermeraclinical.com, you need to use your browser to access the “Managing your cookies” section of our website. Here you will be able to update your options.